SUPPORT ← SLATE + ASH
Please take a look at the following information to see if you can find a solution to your problem. If not, feel free to get in touch at support@slateandash.com.
PACKS
I CAN'T FIND MY PACKS PRESETS

Please note that currently, PACKS presets do not appear in the Kontakt 7/8 Library preset list. It is best to use the rack view to navigate CYCLES presets, ('classic view' in Kontakt 8), which has the added benefit of showing categories for them all:

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