Please take a look at the following information to see if you can find a solution to your problem. If not, feel free to get in touch at
As is common with most Kontakt-based library manufacturers, we are unable to offer refunds as standard, but may do so at our discretion.

If you have any concerns about fitting our instruments into your workflow, feel free to send us an email first:

We also recommend checking out the many in-depth reviews of our products available online.
As is common with most Kontakt-based instrument manufacturers, we are unable to offer a demo version. Please check out all our overview videos before ordering and feel free to contact us with any questions:

You can also find many in-depth reviews of our products on YouTube and other sites.
There are no upgrade paths to the bundles available at a later stage, so we recommend checking out all our instruments before making your purchase to decide on the best deal.
We offer a 30% discount for those in education or music therapy. The maximum discount available is 30%; it cannot be used in addition to existing discounts on bundles.

To redeem, please email with up-to-date proof of your educational status. This can include confirmation letters, student ID, emailing us from an official educational email address, or any other reasonable proof.
Every purchase of a software instrument comes with one serial that enables up to two installations on different machines.
All downloads, installations and registrations are handled by Native Access. Our instruments are hosted in the free Kontakt Player (downloadable in Native Access).